Quality Assurance

Quality & Risk Management Bureau

Quality Assurance Division


Manager:  Bradley Bryant, Ph.D.

The Division is responsible for maintaining adherence by the Department and its contracted providers to the requirements for providing quality Medi-Cal Specialty Mental Health Services (SMHS) to the residents of Los Angeles County.

The Division consists of the following Units:

Medi-Cal Certification

Manager:  Norma Cano, Psy.D.

Certifies and recertifies the Department’s directly-operated (DO) and contracted providers in accord with all applicable standards for providing Medi-Cal SMHS.

Policy & Technical Development

Supervisor:  Jennifer Hallman, LCSW/MPA

Develops and revises policies, forms, manuals, and bulletins associated with Medi-Cal SMHS, responds to audits, and supports DO programs in providing direct clinical services by assisting with workflows, developing and refining the Department’s electronic health record system (EHRS), and facilitating the use of the EHRS both clinically (training end-users) and administratively (leveraging system data for QA purposes).

Training & Operations

Manager:  Nikki Collier, LCSW

Provides training, consultation and technical assistance to contracted providers related to the documenting and claiming of Medi-Cal SMHS and reviews the clinical records of those providers to identify areas where support is needed.

Health Information Management (HIM)

Manager:  Charles Onunkwo, MHA, RHIT

Oversees the maintenance, retention, release and destruction of all clinical records generated by the Department.

Hospital & System Support

Supervisor:  Diane Guillory, MPA

Provides QA-related support to County owned/operated and contracted Short-Doyle Medi-Cal hospitals, initiates State Department of Health Care Services (DHCS) waivers for unlicensed contracted-provider clinicians, and serves as a liaison between the County Mental Health Plan (MHP) and the State DHCS.