Quality & Risk Management Bureau
Quality Assurance Division
Manager: Bradley Bryant, Ph.D.
The Division is responsible for maintaining adherence by the Department and its contracted providers to the requirements for providing quality Medi-Cal Specialty Mental Health Services (SMHS) to the residents of Los Angeles County.
The Division consists of the following Units:
Manager: Norma Cano, Psy.D.
Certifies and recertifies the Department’s directly-operated (DO) and contracted providers in accord with all applicable standards for providing Medi-Cal SMHS.
Policy & Technical Development
Supervisor: Jennifer Hallman, LCSW/MPA
Develops and revises policies, forms, manuals, and bulletins associated with Medi-Cal SMHS, responds to audits, and supports DO programs in providing direct clinical services by assisting with workflows, developing and refining the Department’s electronic health record system (EHRS), and facilitating the use of the EHRS both clinically (training end-users) and administratively (leveraging system data for QA purposes).
Training & Operations
Manager: Nikki Collier, LCSW
Provides training, consultation and technical assistance to contracted providers related to the documenting and claiming of Medi-Cal SMHS and reviews the clinical records of those providers to identify areas where support is needed.
Health Information Management (HIM)
Manager: Charles Onunkwo, MHA, RHIT
Oversees the maintenance, retention, release and destruction of all clinical records generated by the Department.
Hospital & System Support
Supervisor: Diane Guillory, MPA
Provides QA-related support to County owned/operated and contracted Short-Doyle Medi-Cal hospitals, initiates State Department of Health Care Services (DHCS) waivers for unlicensed contracted-provider clinicians, and serves as a liaison between the County Mental Health Plan (MHP) and the State DHCS.