Cultural Competency Unit

The CCU promotes a collective sense of shared responsibility for the delivery of services that address health inequities and meet the needs of Los Angeles County’s cultural diversity inclusive of racial, ethnic, linguistic, age, gender identity, sexual orientation, socioeconomic status, degree of physical and cognitive ability and disability, spirituality and religious beliefs, and lifestyle choices among others. The CCU is housed within the Office of Administrative Operations and has reporting responsibilities to LACDMH’s executive management, the California Department of Health Care Services (DHCS), and the Los Angeles County Board of Supervisors (BOS).

• Cultural competence involves honoring the cultural and linguistic preferences of persons receiving services from LACDMH in order to support their process of healing, recovery, resiliency, and wellbeing
• LACDMH clinical and administrative programs are most effective when they operate as an integrated network to provide services that take into consideration the cultural and linguistic needs of the communities served
• The development and delivery of culturally and linguistically responsive, accessible, appropriate, equitable and effective services require collaborative approaches with constituents, community-based organizations and the community as a whole
• Becoming a culturally competent, inclusive, and responsive system of care is a developmental process. It involves strategic interventions that focus on eliminating mental health disparities and address service gaps. It requires listening, learning and connecting LACDMH with the voice of constituents, their family members, and communities.

The CCU is actively involved in assisting the LACDMH practitioners, provider sites, clinical and administrative programs, and management to integrate cultural and linguistic competence in the service delivery framework. The most salient functions of the CCU include:

• Enforce the Federal, State and County regulations pertinent to cultural and linguistic inclusion and responsiveness
• Develop policies and procedures (P&Ps) that highlight the essential role of cultural competence in the provision of relevant and meaningful services
• Monitor service delivery from a quality improvement perspective to ensure that services are planned, delivered, monitored, and evaluated for cultural and linguistic relevance and appropriateness
• Develop mechanisms to collect, organize, and track LACDMH data pertinent to Los Angeles County demographics, service utilization, and departmental interventions to reduce mental health disparities
• Conduct system-wide cultural competence organizational assessments
• Develop annual Cultural Competence Plan updates in accordance to Title IX and DHCS’ Cultural Competence Plan Requirements
• Coordinate the cultural and linguistic competence content for triennial Medi-Cal Audits and annual External Quality Review Organization System Reviews
• Develop and deliver cultural competence trainings and presentations at various departmental venues, LACDMH-sponsored conferences, cross-county and State level summits, community-based organizations, and the community at large
• Address inquiries and requests from executive management, DHCS, and the BOS
• Develop cultural competence training plans for LACDMH staff, and track completion of cultural competency training as required by the Federal Medicaid Managed Care “Final Rule” and Title IX requirements
• Provide technical assistance to LACDMH executive managers, Service Area and Countywide Chiefs, as well as clinical and administrative programs
• Provide administrative consultation and support for the Cultural Competency Committee (CCC)
• The Ethnic Services Manager is the lead for two cross-departmental committees implemented with representatives from the Department of Health Services, Department of Public Health and LACDMH. These include the Institute for Cultural and Linguistic Inclusion and Responsiveness and the Cultural Intelligence Workgroup.
• Interface with various stakeholder groups such as CCC, consumer groups, and Quality Improvement Council to ensure that their voice is included in the CCU projects