Service Request Tracking System (SRTS)

Service Request Tracking System (SRTS)

Purpose of the SRTS
How to Access the SRTS
Required Forms for SecurID Tokens
How to Use the SRTS
SRTS Guidelines
SRTS Workflows
Calendar for ACCESS Appointment Line
Related DMH Policies and Guidelines Information

Purpose of the SRTS

California Code of Regulations Title 9 §1810.405(f) requires a written log of initial requests for specialty mental health services.  In addition, DMH Policy 202.43 Scheduled Clinical Appointments and Associated Documentation states that all requests for newly-active clients shall be clearly documented, lists the specific data elements that are to be documented, and establishes timeframes for when individuals must receive their initial appointment.

The Service Request Tracking System (SRTS) is the mechanism to electronically document this information, and to track an individual’s ability to access care when the initial request for service is made, even when it is made at a location different from where they will receive their initial appointment.

For questions or additional information, please email SRTS@dmh.lacounty.gov.


Accessing the SRTS

SRTS User Registration Form

Use your DMH Network Username and Password (same Username and Password used to log-on to your desk computer).

To access the web-based application, a RSA AA SecurID token is required.  Your User Name is your C#.  Your password is the same as your SSLVPN password.

Legal Entity providers must have a SecurID token in order to register for and access the SRTS. 

If you do not have a C#, you must apply for one to gain access to the DMH system. Send an e-mail to the Systems Access Unit at systemsaccessunit@dmh.lacounty.gov for instructions on the application process. After you receive your C#, complete an SRTS User Registration Form and submit it through a HEAT ticket.

If you have questions about the SRTS user registration form, please e-mail srts@dmh.lacounty.gov and a team member will assist you.

Using the SRTS

SRTS Guidelines

SRTS Tips & Tools

SRTS Workflows

Calendar for ACCESS Appointment Line


Related DMH Policies and Guidelines Information

Questions, concerns and user registrations can be e-mailed to SRTS@dmh.lacounty.gov

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