General QA (including non-IBHIS related training) & Certification Questions: QualityAssurance@dmh.lacounty.gov
- Each Service Area (SA) has its own QA/QI Liaison, QA Lead and QI Lead to direct questions to: QA-QI Contacts by Service Area
- Each SA has its own Quality Improvement Committee (QIC) that holds regularly scheduled meetings.
- Meeting dates and times can be found here: SA QIC Meeting Directory.
Directly Operated Provider Questions on IBHIS (including trainings) IBHISErrorCorrection@dmh.lacounty.gov
- Contractors with questions related to IBHIS must submit a HEAT ticket
Submission of Provider File Adjustment Requests (PFAR): Medi-Cal Certification – PSBMCCertification@dmh.lacounty.gov
Duplicate IBHIS Merges and Corrections/Updates to Client Information (Name, Date of Birth, Soc. Sec No.) dmhhim@dmh.lacounty.gov
Release of Protected Health Information (PHI) DMHMedicalRecords@dmh.lacounty.gov
Subpoenas for Client Records/Deposition Personal Appearance/Testimony SubpoenaMedRec@dmh.lacounty.gov
Access to Care (including SRL or SRTS) – accesstocare@dmh.lacounty.gov
Network Adequacy (NAPPA) – networkadequacy@dmh.lacounty.gov
Mental Health Professional Licensing Waivers – waivers@dmh.lacounty.gov