General QA & Certification Questions: Quality Assurance –

Each Service Area has its own QA Liaison and QA Lead to direct questions to: QA-QI Contacts by Service Area .

IBHIS Error Correction (for directly operated providers only): IBHIS Error Correction –

Contractors with questions related to IBHIS must submit a HEAT ticket

Submission of Provider File Adjustment Requests (PFAR): Medi-Cal Certification –

Client Merges, Clinical Records & Release of Protected Health Information (PHI): Health Information Management –

Network Adequacy: Howard Washington –


General Documentation and Claiming Trainings: Nikki Collier –

IBHIS Documentation Trainings (for directly operated providers only):