QA-CONTACTS

General QA (including non-IBHIS related training) & Certification Questions: QualityAssurance@dmh.lacounty.gov

  • Each Service Area (SA) has its own QA/QI Liaison, QA Lead and QI Lead to direct questions to: QA-QI Contacts by Service Area
  • Each SA has its own Quality Improvement Committee (QIC) that holds regularly scheduled meetings.

Directly Operated Provider Questions on IBHIS (including trainings) IBHISErrorCorrection@dmh.lacounty.gov

  • Contractors with questions related to IBHIS must submit a HEAT ticket

Submission of Provider File Adjustment Requests (PFAR): Medi-Cal CertificationPSBMCCertification@dmh.lacounty.gov

Duplicate IBHIS Merges and Corrections/Updates to Client Information (Name, Date of Birth, Soc. Sec No.) dmhhim@dmh.lacounty.gov

Release of Protected Health Information (PHI) DMHMedicalRecords@dmh.lacounty.gov

Subpoenas for Client Records/Deposition Personal Appearance/Testimony SubpoenaMedRec@dmh.lacounty.gov

Access to Care (including SRL or SRTS) accesstocare@dmh.lacounty.gov

Network Adequacy (NAPPA) networkadequacy@dmh.lacounty.gov

Mental Health Professional Licensing Waivers – waivers@dmh.lacounty.gov