CONTACTS

General QA & Certification Questions: Quality Assurance – QualityAssurance@dmh.lacounty.gov

Each Service Area has its own QA Liaison and QA Lead to direct questions to: QA Contacts by Service Area .

IBHIS Error Correction (for directly operated providers only): IBHIS Error Correction – ibhiserrorcorrection@dmh.lacounty.gov

Contractors with questions related to IBHIS must submit a HEAT ticket

Submission of Provider File Adjustment Requests (PFAR): Medi-Cal Certification –  PSBMCCertification@dmh.lacounty.gov

Client Merges, Clinical Records & Release of Protected Health Information (PHI): Health Information Management – HIM@dmh.lacounty.gov

Network Adequacy: Howard Washington – hwashington@dmh.lacounty.gov

Trainings:

General Documentation and Claiming Trainings: Nikki Collier – ncollier@dmh.lacounty.gov

IBHIS Documentation Trainings (for directly operated providers only): ibhiserrorcorrection@dmh.lacounty.gov