CONTACTS

General QA & Certification Questions: Quality Assurance – QualityAssurance@dmh.lacounty.gov

Each Service Area has its own QA Liaison and QA Lead to direct questions to: QA-QI Contacts by Service Area.


IBHIS Error Correction (for directly operated providers only): IBHIS Error Correction
– ibhiserrorcorrection@dmh.lacounty.gov

Contractors with questions related to IBHIS must submit a HEAT ticket


Submission of Provider File Adjustment Requests (PFAR): Medi-Cal Certification
PSBMCCertification@dmh.lacounty.gov


Client Merges, Clinical Records & Release of Protected Health Information (PHI): Health Information Management
dmhhim@dmh.lacounty.gov


Access to Care and Network Adequacy: NetworkAdequacy
– networkadequacy@dmh.lacounty.gov


Mental Health Professional Licensing Waivers: Waivers
waivers@dmh.lacounty.gov


Trainings:

General Documentation and Claiming Trainings: Nikki Collier – ncollier@dmh.lacounty.gov

IBHIS Documentation Trainings (for directly operated providers only): QADOTraining@dmh.lacounty.gov