| Front Cover |
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| Introduction |
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| Important Phone Numbers |
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| Table of Contents |
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| Section I – Purpose, principles and goals |
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Section II – The Provider Network
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| Section III – The Provider Relations Unit |
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| Section IV – Access to Services |
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| Section V – Confirmation of Medi-Cal Eligibility and Electronic Medi-Cal Beneficiary Enrollment |
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| Section VI – The Beneficiary Services Program and Requirements for Providing Medi-Cal Beneficiary Material to Clients |
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Section VII – Consents and Authorization Standards for Client Access to Health Information and Use/Disclosure of Health Information
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Section VIII – Documentation Standards, Treatment Standards and Medical Necessity Criteria
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Section IX – Procedure Codes, Diagnosis Codes and Rates
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| Section X – Quality Improvement |
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Section XI – Financial Screening
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| Section XII – Claiming Information |
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Section XIII – Provider Fiscal Problem Resolution Process
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Section XIV – Care Coordination between Physical Health and Mental Health Providers
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| Section XV – Over-Threshold and Inpatient Professional Services |
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Section XVI – Psychological Testing Services
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Section XVII – Notice of Adverse Benefit Determination
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| Section XVIII – Medication, Pharmacy, Laboratory and Medicare Part D |
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| Section XIX – Medical Transportation Services |
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| Section XX – Out-of-County Services |
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| Glossary of Terms |
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| Acronyms & Abbreviations |
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| Attachments, Policies and Figures |
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