Public Information and Education


  • Pre-Disaster/warning
  • Impact/inventory
  • Heroic
  • Honeymoon
  • Disillusionment
  • Coming to terms/Reconstruction


1) Crisis Counseling/Critical Incident Stress Management (CISM)

    A) Authority over CISM Team Members

  • Non-Directly Impacted Areas
  • Directly Impacted Areas

    B) Procedures for Requesting CISM Assistance

  • Requests for CISM support shall come to the Coordinator, or designee, at the DOC. The Coordinator, or designee, shall log in all requests.
  • The Coordinator will follow up with the requesting agency to assess and prioritize needs.  Intervention will be based on that assessment

    C) Procedures of Deployment


Teams are deployed according to the needs of the requesting agencies (i.e., language and culture), the location of the incident, and the experience of the CISM team members.

    D) Transitioning from Immediate Response to Disaster Recovery Services


Once the immediate need for debriefing and stress management services is over, CISM Team members will return to their respective Service Areas, and the regular CISM On-Call Schedule will resume.

2) 5150 72- Hour Hold Procedures

  • The existing 72-hour hold procedure shall be maintained in emergencies, including use of the existing approved roster of personnel designated to initiate holds.
  • Directories listing staff home addresses and phone numbers, for use in emergencies, should include whether the individual is LPS designated
If possible, at least one LPS designated staff members could be included on teams dispersed to shelters and DACs in order to handle possible psychiatric emergencies


(all Brochures will be here in different languages)
Listen, Protect and Connect: Neighbor to Neighbor Family to Family
Listen, Protect and Connect PFA for Children
Listen, Protect, and Connect: Model and Teach Psychological First Aid for Schools 
Listen, Protect and Connect: Model and Teach PFA for Children by Educators
(US Department of Homeland Security website and


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Mental Health Program/Services

Find the LA County Department of Mental Health services, programs and facilities serving your area.

Service Planning Area Map
Service Planning
Areas Map

Related Information

Miriam Brown, LCSW
Deputy Director
Emergency Outreach Bureau
550 S. Vermont Avenue
Los Angeles, CA 90020
(213) 738-4924

Laura W. Relph,CEM®
Department Emergency Coordinator
550 S. Vermont Avenue
Los Angeles, CA 90020
(213) 738-3431

Sandra Stark Shields, LMFT
Sr. Disaster Services Analyst
550 S. Vermont Avenue,
Los Angeles, CA 90020
(213) 738-4919


For information on Emergency Services, please refer to Emergency Outreach Bureau-Field Response Operations